PAYMENT TERMS: Avant Guard Flags & Costumes, LLC accepts U.S. Dollars only in the following forms of payment. Please note all orders under $900 MUST be prepaid.
Checks: School checks, cashier’s check, booster check, certified checks or money orders. We do not accept personal checks.
A return check service fee of $35 will be assessed for checks returned to us for any reason.
Credit Cards: To ensure the highest security possible, we process all credit card payments via a link to Paypal. Should you wish to pay your order by credit card, please contact us and we will email you a link to process your card via Paypal so that we do not handle or store any credit card information in our office. You DO NOT need to have a Paypal account in order to pay this way. Charges for your order will post to your bill before the items ship. A convenience fee of 4% will be added to all custom order paid by credit/debit card.
Purchase Orders: Orders can be placed with a valid Purchase Order. The balance is due net 30 after the order ships.
All custom flag and costume orders without a Purchase Order require a 60% deposit with the remaining balance due either BEFORE the order is shipped or WITHIN 30 DAYS after the order is shipped, depending on your history with us.
CONFIRMATION SALES ORDER NUMBER: Upon our receipt of your Signed Estimate Form, Measurement Form, Signed sketch (when applicable) and desposit/payment, Avant Guard Flags & Costumes, LLC will contact send you a confirmed Sales Order. The Sales Order is your verification that your order has been received and is on our production schedule. Your sales order will list all items on your order as well as your ESTIMATED ship date, which is the date it will be shipped from our facility. Any changes made to your order after you receive your Sales Order will result in a change fee, depending on where we are in the production of your order.
Please note that any deposit you make for your order will not be reflected on the Sales Order. Your deposit will be reflected on your invoice when your order is shipped.
NO ORDERS WILL BE PROCESSED WITHOUT A SIGNED ESTIMATE, A SIGNED MEASUREMENT FORM (WHERE APPLICABLE), A SIGNED SKETCH SHEET (WHERE APPLICABLE) AND DEPOSIT/PAYMENT OR VALID PURCHASE ORDER #)
DELIVERY: Delivery of your order is made via UPS or USPS. We are not responsible for delays due to our the shipper schedule/errors. We will forward you a tracking number with your invoice.
CATALOG ORDERS require 6-8 weeks following issuance of the Sales Order year round.
CUSTOM ORDERS November through April require 6-8 weeks following the issuance of the Sales Order to process.
CUSTOM ORDERS May through October require 8-10 weeks following the issuance of the Sales Order to process.
Order guidelines vary by season. Winter deadline is December 30. Summer deadline is April 30. Fall deadline is June 30. While Avant Guard Flags & Costumes, LLC is glad to accept your order beyond these dates we are unable to guarantee delivery within the above referenced periods. All delivery schedules are approximate and may vary based on the availability of fabrics, trimmings, supplies, products, equipment, sizing requirements and/or custom designs.
CANCELLATIONS/CHANGES: Avant Guard Flags & Costumes, LLC is pleased to provide your flags and costumes for your custom needs and specifications. Therefore, once the Sales Order is issued, NO ORDER CAN BE CANCELLED AND YOU ARE RESPONSIBLE FOR FULL PAYMENT.
While Avant Guard Flags & Costumes, LLC realizes unfortunate circumstances occur, we cannot be responsible to changes to your order if a member leaves your squad after the Sales Order has been issued.
Additions to your order will be handled as follows:
If your Order has not shipped, additional quantities will be treated as a change to your Sales Order. Changes in quantity may change your estimated ship date. A change fee will be added to your order.
If your Order has shipped, additional quantities will require a NEW Sales Order and be subject to normal production/delivery times based on the date the Sales Order is issued. There may be additional charges for additional quantities of 5 or less.
EXCHANGES: Exchanges apply to shoes and accessory items only. Please contact our office at 260.452.1600 upon receipt of your order and obtain an Return Authorization Number (RAN). No items will be accepted without an (RAN). RAN’s apply to shoes and accessories only. Shoes must be unworn, in perfect condition with no signs of wear and in the original unmarked box. Shoes can only be exchanged for the same style. Accessories must be in the original unmarked packaging and can only be exchanged for size/color. A 20% restocking fee plus shipping to and from Avant Guard Flags & Costumes, LLC will be assessed.
DAMAGES/DISCREPANCIES: Upon receipt of your Avant Guard Flags & Costumes, LLC order, open all boxes and check your order carefully. Any discrepancies must be reported to Avant Guard Flags & Costumes, LLC within 10 days of the ship date. If your packages were damaged in transit, keep all damaged carton(s) and file a claim with the appropriate shipper for lost or damaged merchandise within 10 business days.
RETURN POLICY: All Flags and Costumes are made to your specifications and CANNOT BE RETURNED OR EXCHANGED. Any errors or defects must be reported to Avant Guard Flags & Costumes, LLC within 10 days of the ship date. Avant Guard Flags & Costumes, LLC reserves the right to inspect returned, unworn/unused materials to determine repair, replacement or adjustment. All returns MUST have a RETURN AUTHORIZATION NUMBER from our Office Manager. Orders returned without a RAN will be refused and returned. Returned merchandise must be received within 20 days of the ship date in order for Avant Guard Flags & Costumes, LLC to satisfy the issue.