PAYMENT TERMS: Avant Guard Flags & Costumes accepts U.S. Dollars only in the following forms of payment. Please not all orders under $350 MUST be prepaid.
Checks: School checks, cashier’s check, booster check, certified checks or money orders. We do not accept personal checks.
A service fee of $35 will be assessed for checks received with insufficient funds.
Credit Cards: Should you wish to pay your order by credit card, we do accept American Express, Discover, MasterCard and Visa. Please be sure to provide the type of credit card, card number, expiration date, security code on the back of the card and the billing address for the card statement. Charges for your order will post to your bill before the items ship. Please note, credit card payments are NOT eligible for the 5% prepay discount.
Purchase Orders: Orders can be received with a PO# but WILL NOT be processed without a completed Letter of Authorization and signed Purchase Order listing all ordered items, shipping charges and total payment due. The balance is due net 30 after the order has shipped.
50/50: 50% Deposit with the remaining balance due BEFORE the order is shipped. Balance is due 5 weeks (35 days) from Order Confirmation date.
CONFIRMATION NUMBER: Upon receipt of your Order Form, Measurement Form and payment, Avant Guard Flags & Costumes will contact you with your Confirmation Number. The Confirmation Number is your verification that your order has been received and is being processed. You will also receive your approximate ship date at this time.
NO ORDERS WILL BE PROCESSED WITHOUT THE ORDER FORM, MEASUREMENT FORM & PAYMENT (PO#)
DELIVERY: The delivery schedule starts when you are issued a Confirmation number.
CATALOG ORDERS require 6-8 weeks following issuance of the Confirmation Number, Year round.
CUSTOM ORDERS require 6-8 weeks following the issuance of the Confirmation Number, November through April.
CUSTOM ORDERS require 8-10 weeks following the issuance of the Confirmation Number, May through October.
Order guidelines vary by season. Winter deadline is December 30. Summer deadline is April 30. Fall deadline is June 30. While Avant Guard Flags & Costumes is glad to accept your order beyond these dates we are unable to guarantee delivery within the above referenced periods. All delivery schedules are approximate and may vary based on the availability of fabrics, trimmings, supplies, products, equipment, sizing requirements and/or custom designs.
CANCELLATIONS/CHANGES: Avant Guard is pleased to provide your flags and costumes based on your quantity and specifications. Therefore, once the Order Form, Measurement Form and Payment is received NO ORDER CAN BE CANCELLED AND YOU ARE RESPONSIBLE FOR FULL PAYMENT.
While Avant Guard realizes unfortunate circumstances occur, we cannot be responsible to changes to your order if a member leaves your squad after the Confirmation number has been issued.
Additions to your order will be handled as a New Order and require a new confirmation number and be subject to normal production/delivery times based on the date the confirmation number is issued. THERE ARE NO EXCEPTIONS
EXCHANGES: Exchanges apply to shoes and accessory items only. Please contact our office at 260.424.5450 upon receipt of your order and obtain an Return Authorization Number (RAN). No items will be accepted without an (RAN). RAN’s apply to shoes and accessories only. Shoes must be unworn, in perfect condition with no signs of wear and in the original unmarked box. Shoes can only be exchanged for the same style. Accessories must be in the original unmarked packaging and can only be exchanged for size/color. A 15% restocking fee plus shipping to and from Avant Guard Flags & Costumes will be assessed.
DAMAGES/DISCREPANCIES: Upon receipt of your Avant Guard order, open all boxes and check your order carefully. Any discrepancies must be reported to Avant Guard Flags & Costumes within 10 days of the ship date. If your packages were damaged in transit, keep all damaged carton(s) and file a claim with United Parcel Service (UPS) for lost or damaged merchandise within 10 business days.
RETURN POLICY: All Flags and Costumes are made to your specifications and CANNOT BE RETURNED OR EXCHANGED. Any errors or defects must be reported to Avant Guard within 10 days of the ship date. Avant Guard Flags & Costumes reserves the right to inspect returned, unworn/unused materials to determine repair, replacement or adjustment. All returns MUST have a RETURN AUTHORIZATION NUMBER from our Customer Service Manager. Orders returned without a RAN will be refused and returned. Returned merchandise must be received within 30 days of the ship date in order for Avant Guard to satisfy the issue.